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Now Hiring: Taproom Server - The Arbor in Little Italy

Position Title: Taproom Server
Location: The Arbor in Little Italy
Position Status: Hourly
Start Date: TBD

Position Summary:
Burgeon Beer Company is searching for efficient, reliable and passionate Taproom Servers to join our team at The Arbor Taproom & Scratch Kitchen in Little Italy! This role is the face of the company for many of our fans, so it is his/her/their job to represent Burgeon and our beer in the best, most informative way possible while delivering an outstanding experience to our guests. The Taproom Server is responsible for assisting customers with orders at their tables, answering any questions, delivering beers, other drinks, and food to guests, and maintaining a clean tasting room.

Qualifications:

  • Must be at least 21 years of age 
  • Understanding of hygiene and food safety rules
  • Minimum of one year customer service experience
  • Passion for craft beer and professional appearance required
  • Must be a team player with friendly demeanor
  • Ability to effectively communicate with customers and staff
  • Physical ability to lift up to 20 pounds
  • Ability to stand, sit, bend or lift for extended periods of time
  • Must be able to enforce safety regulations 
  • Must be able to work weekends, evenings and some holidays
  • Visual and auditory ability to respond to critical incidents and emergency situations in a swift manner

Essential Duties & Responsibilities:

  • Greet customers and maintain a positive attitude
  • Provide all customers with unforgettable tasting experience
  • Check in with customers and take additional orders or refill water as needed
  • Answer guests’ questions about ingredients and menu items
  • Operate POS ordering system to assist customers with orders
  • Deliver beer, wine, and N/A beverages from bar and food from kitchen to guests
  • Handle cash properly and maintain a balanced till throughout your shift
  • Clean, organize and restock tasting room and beer cooler
  • Promote and positively represent Burgeon Beer Co.
  • Answer phones and respond to customer inquiries
  • Stay up to date and informed on all product offerings
  • Provide special event support when needed 
  • Communicate any escalated issues or grievances to supervisor
  • Attend all mandatory staff meetings (unless absence has been excused by supervisor)
  • Perform other reasonable duties as assigned by company co-founders

Personal Duties & Responsibilities:

  • Be an excellent brand ambassador and representative of Burgeon Beer at all times
  • Have effective teamwork and interpersonal skills
  • Maintain excellent attendance record
  • Have a thorough understanding of all product offerings
  • Drink responsibly
  • Respond to customer inquiries
  • Report to Burgeon at The Arbor Management
  • Perform other reasonable duties as assigned by company co-founders
  • HAVE FUN - IT’S BEER!

      This job description is not intended to be all-inclusive. It is understood that the employee will also perform other reasonable related business duties if requested by immediate supervisor or co-founders. This job description does not constitute an employment agreement between employer and employee and is subject to change by the employer as needs of the employer and requirements of the job change.

      If you would like to be considered for this position, please email your resume and cover letter to kenon@burgeonbeer.com.